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Reader-funded journalism in a crisis: lessons from

Case study

Reader-funded journalism in a crisis: lessons from

In a nutshell

A mix of search-friendly articles and in-depth coverage — both written and audio — are helping this Polish investigative news outlet expand beyond its traditional audience.

What is

  • Founded in June 2016, is one of Poland’s first non-profit investigative journalism site. Its goal is to promote democratic values, human rights and government transparency and does so by publishing fact checks, investigations and analysis about the state of politics in Poland. Employing 28 people, was the 2020 recipient of Index on Censorship’s prestigious Freedom of Expression Award Fellowship for Journalism.
  • In recent years, Poland’s press freedom ranking has plummeted following measures put in place by the current Law and Justice party (PiS). In 2016, 163 journalists from public television lost their jobs or were forced to quit because of their critical attitude towards the government while the Polish National Council of Radio Broadcasting and Television, an independent supervisory body, was abolished and replaced by a national media council, mostly staffed by PiS or its supporters. Although independent media in Poland scores higher in public trust, according to the Reuters Institute 2020 Digital News Report, the country still fell to 62nd out of 180 countries in the World Press Freedom Index by Reports Without Borders. This is its fifth consecutive decline and the country’s lowest ever position.
  • is funded by a mix of individual donations and grants. In 2019, 80% of its revenue came from individual donations. This included voluntary, regular and one-off donations. Grants meanwhile made up 20% of its revenue. currently carries no ads. It offers a free membership where readers can register to receive its weekly newsletter and gain early access to articles. In 2020, projects 85% of its funds will come from reader donations and 15% from grants.
  • In terms of its digital readership, 93% of’ unique visitors are based in Poland, with the remainder coming mainly from Germany, the UK and the United States. Recently, the publication has started to attract more readers (54%) outside of Poland’s five biggest cities — Warsaw, Krakow, Wroclaw, Poznan and Gdansk. In a reader survey conducted in May 2019, most respondents said they read for quality reporting about politics, LGBTQ rights, women’s rights, social and political movements, ecology and climate.

How did handle the COVID-19 crisis?

  • During the initial stage of the pandemic, like many publications, the team sought to explain the impact of the virus in Poland and abroad. The team published daily COVID-19 special reports every evening for more than three months with analysis of the government data and infographics. These drove a significant amount of organic search traffic; one report alone had over 400,000 page views. Months on, these articles continue to drive significant website traffic from search engines and provide a sideways entrance into the site for new readers.
  • As an outlet with a strong focus on human rights,’ team focused on monitoring constitutional restrictions as a result of COVID-19. For instance, it reported about how young Poles feared the government using the pandemic to curb their freedom and investigated how Polish women on maternity leave would have their allowances cut because of the pandemic. Workers’ rights were an ongoing theme and it looked at how a quarter of employed people earned less than before COVID-19. One of the most popular articles in April and May was a leaked government report on a proposal to introduce an extended 60-hour working week. This story received over 15,000 shares on Facebook and was viewed over 550,000 times.
  • also had success with several types of written articles:
  1. In-depth Q&As with scientific experts: interviews with doctors and nurses that were dealing with the disease first hand proved popular. One with an epidemiologist who claimed that the virus was circulating in Poland back in January has got over 260,000 page views to date.
  2. Guides explaining Poland’s lockdown rules: easy-to-read interpretations of the COVID-19 restrictions were widely read. One following new government measures put in place in March was the most read article from March to May 2020 with some 680,000 page views. Another popular read covered how a doctor from Warsaw was alarmed that the government doesn’t report all COVID-19 deaths, which had almost 400,000 views.
  3. Fact check articles debunking false statements by top Polish politicians.
  4. The team also produced a weekly podcast, looking at the future of Poland after the pandemic but also covering adjacent topics like corruption in the church and government clampdowns from nearby countries, such as Belarus. Zoom interviews where various guests were invited to talk about the upcoming Polish presidential elections were also scheduled.
  • The result of’ extensive coverage was that overall traffic went up by over 200% between February (1.7 million unique visitors) and April (5.1 million). 37% of traffic between March and May 2020 came from articles about health compared to just 4% between December 2019 and February 2020.’ social media followers have also increased substantially; for example, Twitter followers rose by 92% in the period from January to June 2020 while its Facebook page saw a 37% increase, despite having a large number of followers before the pandemic started.
  • Financially, saw significant gains between April and June. One-off donations increased by 75% compared to the previous quarter while new regular donors saw a 25% spike against the same period. This was surprising to the team because the only donation messaging on the website was a pop-up window and a pandemic banner.
A pop-up banner on the website (translated)

How has COVID-19 changed the future of

  •’ readership has changed dramatically since the pandemic. Before COVID-19 hit, according to reader surveys the team had conducted,’ typical audience type was a 40–50-year-old with anti-government views and an interest in news covering justice and the rule of law in Poland. Now, looking at comments on social media, has gained a new audience, some of whom identify as pro-government supporters. Although will continue to try and attract readers that share its core values — pro-human rights, pro-democracy and liberal — the team also hopes that its matter-of-fact analysis and fact checks will attract a wider range of readers from across the political spectrum.
  • The team will also approach remote work differently after the pandemic. At the moment, the team cannot work from the office because the office does not allow for social distancing. However, in a recent staff survey, half of the staff said they wanted to return to the newsroom. A phased return means the team will work for three days from home and two days from the newsroom. Once all COVID-19 restrictions are lifted, the team will allow staff to continue flexible working patterns.
  • Given the jump in readership since COVID-19, understands how critical it is to invest more in better IT infrastructure. Although the website has been accessible throughout the pandemic, there is a risk that surges in traffic could send it offline in the future. As a result, the team will upgrade servers, hire dedicated IT specialists and conduct a website upgrade in 2021 to support its future ambitions.

What have they learned?

“First of all, we learned that flexibility and the digital model of our organisation was our advantage. An engaged team is the foundation of our organisation, so we need to care about people more in the new remote mode. We learn to adapt to a VUCA world (Volatility, Uncertainty, Complexity, Ambiguity). Early risk assessment helped us to implement solutions to counter the negative effects of the pandemic and economic crisis. We have organised three fundraising campaigns to mitigate the risk of a decrease in donations and currently we focus on applying for grants to strengthen our financial situation.”

Marek Pękalski, Chief Executive Officer,

This case study is part of Resilience Reports, a series from the European Journalism Centre about how news organisations across Europe are adjusting their daily



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